Thanks from Macmillan
Macmillan Cancer Support believes that all cancer patients should have a positive experience of care and be treated with dignity and respect throughout their journey.
There are always at least two parties involved when care is delivered – the patient and the professional. Despite these distinct roles, the way the NHS environment is experienced may not always be that different. In fact, Macmillan believes that good staff experience is essential for good patient experience.
We know that staff deliver exceptional care every day, but caring for cancer patients is a high pressured job which comes with an emotional price tag, and not everyone has the resources, training and support they need. Added to this is an NHS under huge financial strain and NHS leaders under pressure to address this. That’s why we want to ensure the fundamentals of caring and compassion, which lie at the heart of the NHS, are not forgotten.
It’s important that we learn from the views and experiences of those of you providing cancer care, and how this experience impacts on the care you give your patients. We also need to know what it’s like to be on the receiving end. The aim of this is that by better understanding the link between staff and patient experience, we keep hold of what is working well and look for solutions to where things are not.
With your help, we will be working hard with Government and the NHS to improve services and support staff to deliver the best care.
So a huge thank you to everyone who has contributed. Please do carry on being part of the conversation.