Macmillan Cancer Support

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Thanks from Macmillan

Macmillan Cancer Support believes that all cancer patients should have a positive experience of care and be treated with dignity and respect throughout their journey.

There are always at least two parties involved when care is delivered – the patient and the professional. Despite these distinct roles, the way the NHS environment is experienced may not always be that different. In fact, Macmillan believes that good staff experience is essential for good patient experience.

We know that staff deliver exceptional care every day, but caring for cancer patients is a high pressured job which comes with an emotional price tag, and not everyone has the resources, training and support they need. Added to this is an NHS under huge financial strain and NHS leaders under pressure to address this. That’s why we want to ensure the fundamentals of caring and compassion, which lie at the heart of the NHS, are not forgotten.

It’s important that we learn from the views and experiences of those of you providing cancer care, and how this experience impacts on the care you give your patients. We also need to know what it’s like to be on the receiving end. The aim of this is that by better understanding the link between staff and patient experience, we keep hold of what is working well and look for solutions to where things are not.

With your help, we will be working hard with Government and the NHS to improve services and support staff to deliver the best care.

So a huge thank you to everyone who has contributed. Please do carry on being part of the conversation.

3 Responses

 Employee on 28th September 2014

I agree totally that staff want leaders to spend time with doing practical work or at least take the time to come to the units and talk to staff. I think however that this does not happen in practise, and this is what is missing. Staff do not feel listened to or supported by all managers. How can we change this?? I think one of the biggest issues still are staffing, and how you reatain and support your staff. If you do not have the right numbers you cannot even begin to make staff feel supported, and education and other important support goes out the window. And also staff will not be able to give the best care to patients although I think most staff really want to do a good job.

 Employee on 18th September 2014

Just to say that as a member of staff Macmillan has supported the Sage and Thyme training level 1 for all staff. This simple prompt system has been extremely helpful at improving my ability to listen to the patients. I would recommend to all health workers.   (Extra information added by PEBL... to learn more about 'Sage and Thyme', go to :

6 C's supporter
 Employee on 01st September 2014

It is important that as a leader you must make sure that your staff are engaged and supported. Working along side the team will give valuble insight into their roles and the patient experience/journey it is key to understanding the issues they may well be experiencing. Staff shadowing and patient expereince observations are a good way of capturing real time information. Psychological support is a must and should be availble via staff health and wellbeing departments. Time for study and networking is a must and allows staff to share good practice. The evidence suggests that enaged staff will provide patients with good care, it doesn't take anything to ask how your staff are doing and do they need any help.

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