It is important that as a leader you must make sure that your staff are engaged and supported. Working along side the team will give valuble insight into their roles and the patient experience/journey it is key to understanding the issues they may well be experiencing. Staff shadowing and patient experience observations are a good way of capturing real time information. Psychological support is a must and should be availble via staff health and wellbeing departments. Time for study and networking is a must and allows staff to share good practice. The evidence suggests that enaged staff will provide patients with good care, it doesn’t take anything to ask how your staff are doing and do they need any help. (posted by a Senior Nurse)