Talking about home testing for HIV

Tell your story




Void sticker

Hi I think I’m panicking but I used a test that looked all intact, the void sticker had the slight visible ‘vo’ on where the sticker was in the gap between the closing of the sides of the box. It wasn’t actually visibly void written anywhere. All inside packaging was sealed so hopefully it was ok?

Thank you

3 Responses

Francesca Bard, BioSure (UK) LTD
 None on 09th May 2018

Hi Still Worried. You're right, the void sticker may have lifted slightly when being squeezed through a letter box. However all your testing devices and lancet are sealed in a foil pouch inside the box so there is no risk of tampering. I hope this helps, Francesca Bard, BioSure (UK) LTD

Still worried
 Used on 08th May 2018

It wasn’t a double sticker, but I’ve checked and the circle label is still whole other than I’ve peeled it off. So I’m guessing just a squeeze of the box, perhaps through the letterbox? would have caused a gap for the sticker to start showing the vo letters. Would I have obviously noticed if it was void? I am worried! Would it still have been sterile? Thank you

Francesca Bard, BioSure (UK) Ltd
 None on 08th May 2018

Hi Sticker, please don't panic. Some stickers that were manufactured to specification unfortunately lost their stickiness over time, for this reason additional void stickers were applied. There is no risk to product and the internal packaging, as you say they were intact and unopened. Thank you for choosing BioSure. Kindest regards Francesca Bard, BioSure (UK) Ltd

Post Your Response

  • Tell us your story
  • Label your post

Step 1. Tell your story

Feel free to complete the form below in your own words - write as much or as little as you like! Your comments will be appear anonymously on PEBL.