Some question about Biosure Kit
Hi there,
I was wondering if Biosure HIV Test Kit can detect all subspecies of HIV like HIV1 and HIV2. If the result is negative, it means I am not infected by any subspecies of HIV, right?
And have the Safety Lancet and everything else in the Kit been disinfected so that it’s absolutely safe to use it?
Thanks for answering.
Becky Smith, BioSure UK LTD
Work on 19th April 2021
Hi there,
There is no live infection present in or on the test that can cause harm. The self test is completely safe to use wherever and whenever you want.
Hope this helps. Kindest regards, Becky
Mmmm
Used on 19th April 2021
Is hiv virus present in biosure kit?
Francesca Bard, BioSure (UK) Ltd
Work on 16th September 2019
Hi . This is highly unusual due to our manufacturing process. There are no lose lancets in the production area and the pouches are produced in a different warehouse of ours which are then sent to our production line. For your own piece of mind it is not possible to get HIV from our lancets as they are single use so once they have been clicked cannot be reused. Could you please discuss this with me via email (fbard@biosure.co.uk) so that I can look into this with more information. I look forward to hearing from you and thank you for choosing BioSure. Kindest regards Francesca Bard, BioSure (UK) Ltd
ScaredSA
Used on 15th September 2019
I took a biosure test in south Africa, the lanchet was loose in the packet and not inside with the plastee, I used it, but now I am scared that I got aids from using the lanchet. Please help. How safe is the lanchet and can anyone else use it and put it back to be used again? Do they import straight from UK to SA?
Gary Carpenter, BioSure (UK) Limited
Work on 18th December 2017
Hi ROCKMAN50
Yes, you can return your product, provided that the product is complete and has not opened.
Please forward your email order confirmation to orders@biosure.co.uk, they will sort out the rest for you.
Kind regards
Gary Carpenter
BioSure (UK) Limited
Rockman50
Used on 17th December 2017
Hi I need to return my biosure order is this possible it has not been delivered yet
Gary Carpenter BioSure (UK) Limited
Work on 14th October 2017
Hi questions
Thanks for getting in touch.
Unfortunately if you have opened the pouch we cannot accept a refund. The pouch is a critical part of the product security so once opened we cannot accept a product return I'm afraid.
I'm really sorry that we can't help you on this occasion.
Kind regards
Gary Carpenter
BioSure (UK) Limited
Questions
Thinking on 13th October 2017
Hi, is my product returnable if I have opened the pouch on the packet? If its unused but I have opened the product up. Will I get a refund if I send it back to you?
Gary Carpenter, BioSure (UK)
Work on 04th May 2016
Dear no
To answer your first question, the BioSure HIV Self Test detects both major types of HIV (HIV-1 and HIV-2) and all of the subtypes of the virus, including the subtype O variant of HIV-1.
With regard to the lancet, it is supplied to you in sterile condition and can ONLY be used once. The lancing mechanism is broken once used so you will be the ONLY person to ever use the lancet. More than 2 billion of them have been used worldwide, with no recorded safety problem.
I hope that this helps to put your mind at rest.
Kind regards
Gary Carpenter
BioSure (UK) Limited